Welcome to Yalla Food! To ensure a smooth partnership and the best experience for our customers, please follow these guidelines carefully.
1. Restaurant Registration
- Only verified restaurants can join our platform.
- Provide accurate information including your restaurant name, address, contact details, and cuisine type.
- Keep your business licenses and certifications up to date.
2. Menu Management
- Upload clear and high-quality images of all menu items.
- Ensure prices, descriptions, and availability are accurate.
- Update your menu promptly when items are unavailable or prices change.
3. Order Management
- Confirm orders promptly to avoid cancellations.
- Prepare and package food carefully to ensure quality and safety during delivery.
- Communicate with customers politely if any issues arise.
4. Delivery & Packaging
- Use secure and hygienic packaging to maintain food quality.
- Ensure delivery times are reasonable and consistent with the app’s estimated delivery times.
- Cooperate with delivery partners and provide clear instructions for easy pickup.
5. Customer Service
- Respond to customer queries and complaints professionally and promptly.
- Treat all customers fairly and maintain high standards of service.
- Avoid discriminatory practices and respect all users.
6. Promotions & Offers
- Coordinate with Yalla Food before running promotions or discounts.
- Ensure offers are valid and clearly described in the app.
- Avoid misleading promotions that could harm customer trust.
7. Compliance & Safety
- Adhere to all local health and safety regulations.
- Maintain cleanliness and proper food handling procedures.
- Report any issues affecting food safety to Yalla Food immediately.
8. Termination of Partnership
- Yalla Food reserves the right to suspend or remove restaurants that violate these guidelines.
- Restaurants may also request to leave the platform, following proper notice procedures.
Thank you for partnering with Yalla Food! Together, we ensure a seamless and enjoyable experience for all our customers. 🍽️