1. Branch Operations & Store Profile
- Keep branch address, GPS coordinates, and contact details accurate.
- Match open/closed hours with your real kitchen timings. Mark your store inactive during holidays or closures.
2. Menu & Food Standards
- Use real, high-resolution food images without watermarks.
- Provide clear item descriptions, allergen warnings, and correct variant pricing.
- Immediately turn off items that are out of stock to avoid order cancellations.
3. Order Fulfillment & Preparation SLA
- Accept live orders within 2-3 minutes.
- Mark orders as “Ready” only when packaging is 100% complete and waiting for rider pickup.
- Verify bill details and item counts before handover.
4. Hygiene & Tamper-Proof Packaging
- Use secure, tamper-evident seals on all bags and boxes.
- Ensure hot and cold food items are packed in separate compartments.
- Adhere to strict food hygiene and safety standards.
5. Discounts & Change Approvals
- Participate in official discount campaigns to increase order volume.
- Menu updates and price modifications are submitted for administrative review and approved within 24 hours.
6. Support & Inquiries
- For support, create a ticket via your Partner Portal Help Desk or contact your Yalla Partner Account Manager.